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Undergraduate Certificate in English for Customer Service
Flexible learning: Enroll today to start learning anytime, anywhere
Educational Excellence: Trusted by thousands of learners worldwide
Educational Excellence: Trusted by thousands of learners worldwide
Overview
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Learning outcomes
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Course content
1
Effective Communication in Customer Service
2
Customer Relationship Management
3
English for Professional Interactions
4
Handling Customer Complaints
5
Cultural Competence in Customer Service
6
Writing Skills for Customer Communication
7
Verbal and Non-Verbal Communication
8
Customer Service Ethics and Standards
9
Introduction to Business English
10
Problem-Solving in Customer Service
Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90
Career Path
Key facts
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Why this course
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Frequently asked questions
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Earn a Certificate
Showcase your achievement with a professional certificate upon successful course completion.