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Professional Certificate in Customer Service Excellence for Legal Receptionists
Flexible learning: Enroll today to start learning anytime, anywhere
Educational Excellence: Trusted by thousands of learners worldwide
Educational Excellence: Trusted by thousands of learners worldwide
Overview
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Learning outcomes
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Course content
1
Communication Skills
2
Conflict Resolution
3
Legal Terminology
4
Customer Service Strategies
5
Telephone Etiquette
6
Professionalism in the Legal Environment
7
Managing Difficult Clients
8
Documentation and Record Keeping
9
Ethical Practices in Legal Reception
10
Time Management in a Legal Setting
Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90
Career Path
Key facts
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Why this course
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Frequently asked questions
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Enhance legal receptionists' customer service skills with this certificate course focusing on excellence in client interactions and communication strategies.
Earn a Certificate
Showcase your achievement with a professional certificate upon successful course completion.