Undergraduate Certificate in Erp Customer Relationship Management

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Overview

Learning outcomes

Course content

Introduction to ERP Customer Relationship Management

Database Management for CRM

Marketing Strategies in CRM

Sales Management in ERP CRM

Customer Service and Support in ERP CRM

Analytics and Reporting in CRM

Integration of ERP with CRM

CRM Implementation and Configuration

CRM User Training and Support

CRM Project Management

Duration

The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months

Course fee

The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90