Professional Certificate in Customer Experience in Travel Insurance

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Overview

Learning outcomes

Course content

Understanding Customer Behavior

Customer Journey Mapping

Service Design Principles

Effective Communication Techniques

Managing Customer Expectations

Measuring Customer Satisfaction

Implementing Feedback Strategies

Building Customer Loyalty

Resolving Customer Complaints

Enhancing Customer Experience

Duration

The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months

Course fee

The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90