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Professional Certificate in Emotional Intelligence in Sales Communication
Overview
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Learning outcomes
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Course content
Emotional Intelligence Fundamentals
Building Rapport With Customers
Effective Communication Techniques
Understanding Buyer Behavior
Managing Difficult Conversations
Resilience In Sales
Empathy And Perspective Taking
Conflict Resolution Strategies
Emotional Self-Awareness In Sales
Social Skills For Sales Professionals
Career Path
Key facts
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Why this course
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People also ask
There are no formal entry requirements for this course. You just need:
- A good command of English language
- Access to a computer/laptop with internet
- Basic computer skills
- Dedication to complete the course
We offer two flexible learning paths to suit your schedule:
- Fast Track: Complete in 1 month with 3-4 hours of study per week
- Standard Mode: Complete in 2 months with 2-3 hours of study per week
You can progress at your own pace and access the materials 24/7.
During your course, you will have access to:
- 24/7 access to course materials and resources
- Technical support for platform-related issues
- Email support for course-related questions
- Clear course structure and learning materials
Please note that this is a self-paced course, and while we provide the learning materials and basic support, there is no regular feedback on assignments or projects.
Assessment is done through:
- Multiple-choice questions at the end of each unit
- You need to score at least 60% to pass each unit
- You can retake quizzes if needed
- All assessments are online
Upon successful completion, you will receive:
- A digital certificate from London School of International Business
- Option to request a physical certificate
- Transcript of completed units
- Certification is included in the course fee
We offer immediate access to our course materials through our open enrollment system. This means:
- The course starts as soon as you pay course fee, instantly
- No waiting periods or fixed start dates
- Instant access to all course materials upon payment
- Flexibility to begin at your convenience
This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.
Our course is designed as a comprehensive self-study program that offers:
- Structured learning materials accessible 24/7
- Comprehensive course content for self-paced study
- Flexible learning schedule to fit your lifestyle
- Access to all necessary resources and materials
This self-directed learning approach allows you to progress at your own pace, making it ideal for busy professionals who need flexibility in their learning schedule. While there are no live classes or practical sessions, the course materials are designed to provide a thorough understanding of the subject matter through self-study.
This course provides knowledge and understanding in the subject area, which can be valuable for:
- Enhancing your understanding of the field
- Adding to your professional development portfolio
- Demonstrating your commitment to learning
- Building foundational knowledge in the subject
- Supporting your existing career path
Please note that while this course provides valuable knowledge, it does not guarantee specific career outcomes or job placements. The value of the course will depend on how you apply the knowledge gained in your professional context.
This program is designed to provide valuable insight and information that can be directly applied to your job role. However, it is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. Additionally, it should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/body.
What you will gain from this course:
- Knowledge and understanding of the subject matter
- A certificate of completion to showcase your commitment to learning
- Self-paced learning experience
- Access to comprehensive course materials
- Understanding of key concepts and principles in the field
While this course provides valuable learning opportunities, it should be viewed as complementary to, rather than a replacement for, formal academic qualifications.
Our course offers a focused learning experience with:
- Comprehensive course materials covering essential topics
- Flexible learning schedule to fit your needs
- Self-paced learning environment
- Access to course content for the duration of your enrollment
- Certificate of completion upon finishing the course
Why people choose us for their career
Jacob Thompson
USStanmore School of Business's Professional Certificate in Emotional Intelligence in Sales Communication is a game-changer for anyone in sales. The course materials are relevant and engaging, with real-world examples that help illustrate the concepts. I gained practical skills in understanding customer emotions and tailoring my communication to build stronger relationships. I highly recommend this course to anyone looking to improve their sales performance!
Emily Johnson
GBAs a sales professional based in the UK, I found the Emotional Intelligence in Sales Communication course at Stanmore School of Business incredibly useful. The course content was well-structured, and the practical knowledge I gained has already helped me in my day-to-day work. While the course was largely focused on US-based examples, I still found the content relevant and applicable to my role. I'm grateful for the skills I've developed and would encourage others to take this course!
Liam Patel
INI can't recommend the Professional Certificate in Emotional Intelligence in Sales Communication from Stanmore School of Business enough! The course exceeded my expectations in every way. The content was engaging, informative, and directly applicable to my role. I particularly appreciated the emphasis on practical skills, like active listening and empathy. I feel more confident in my sales abilities and am already seeing positive results in my work. Thank you, Stanmore School of Business!
Sophia Rodriguez
USStanmore School of Business's course on Emotional Intelligence in Sales Communication was a great experience. The course covered a lot of ground, and I appreciated the depth and breadth of the material. I gained a better understanding of how to read customers' emotions and respond appropriately, which has already helped me in my sales calls. The course materials were high-quality, and the instructors were knowledgeable and engaging. I'm glad I took the course and would recommend it to anyone in sales!