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Professional Certificate in Customer Experience Design
Flexible learning: Enroll today to start learning anytime, anywhere
Educational Excellence: Trusted by thousands of learners worldwide
Educational Excellence: Trusted by thousands of learners worldwide
Overview
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Learning outcomes
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Course content
1
Understanding Customer Experience
2
Customer Journey Mapping
3
User Research and Analysis
4
Design Thinking for Customer Experience
5
Prototyping and Testing Solutions
6
Customer Experience Metrics and KPIs
7
Digital Touchpoints and Engagement
8
Service Design Principles
9
Creating Emotional Connections
10
Implementing Customer Feedback Loops
Duration
The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months
Course fee
The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90
Career Path
Key facts
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Why this course
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Frequently asked questions
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Earn a Certificate
Showcase your achievement with a professional certificate upon successful course completion.