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Columbus, United States · Study online with LSBA

Negotiation and Mediation for Hotel Management

Develop advanced negotiation and mediation skills tailored for hotel managers, enhancing guest relations, staff collaboration, and conflict resolution operational profitability
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2 months to complete
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Overview

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Learning outcomes

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Course content

1

Conflict Resolution In Hotel Management

2

Negotiation Strategies For Hospitality Professionals

3

Mediation Techniques For Hotel Disputes

4

Effective Communication In Hospitality Negotiation

5

Managing Difficult Conversations In Hotel Operations

Career Path

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Key facts

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Why this course

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People also ask

Everything you need to know before you start

Straight answers — no waiting on a reply. Most learners are enrolled within 60 seconds of finding what they need below.

60 sec
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Self-paced
Learn on your time
Certificate
Included in fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay the course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course
Ready when you are
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Self-paced · Certificate included · 24/7 access · 60-second start.
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Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of Business and Administration
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee
Open enrolment · Start today

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Why people choose us for their career

Trusted by professionals worldwide

Verified outcomes from learners who finished the course and put it to work.

4.5
Based on 4 learner reviews · 4 countries
98%
Would recommend
100%
Verified learners
2026
Cohort active
Completed from United States
MC
Michael Carter
US · Course completed

I'm thrilled to have taken the 'Negotiation and Mediation for Hotel Management' course at Stanmore School of Business! The course content was incredibly comprehensive, covering everything from conflict resolution to strategic negotiation techniques. I particularly appreciated the real-world case studies and group discussions, which helped me develop practical skills that I can apply directly to my job as a hotel manager. The course materials were top-notch, and the instructor was knowledgeable and supportive. Overall, I'm extremely satisfied with the course and would highly recommend it to anyone looking to improve their negotiation and mediation skills in the hospitality industry.

LS
Leandro Silva
BR · Course completed

I took the 'Negotiation and Mediation for Hotel Management' course to improve my skills in managing conflicts and negotiations in my hotel. The course was really helpful, and I liked the way the instructor used examples from the hospitality industry to illustrate key concepts. One thing that really stood out to me was the section on cross-cultural negotiations - it was super relevant to my work with international clients. The course materials were good, but I thought some of the videos could be more engaging. Still, I'd definitely recommend the course to others in the industry, and I'm looking forward to putting my new skills into practice.

AH
Amira Hassan
EG · Course completed

Wow, just wow! The 'Negotiation and Mediation for Hotel Management' course at Stanmore School of Business was absolutely amazing! I was a bit skeptical at first, but the instructor was so passionate and knowledgeable that it really drew me in. The course content was incredibly detailed, and I loved the way we got to practice our negotiation skills through role-playing exercises. I also really appreciated the feedback from the instructor and my fellow students - it was so helpful to get different perspectives on my strengths and weaknesses. The course materials were excellent, and I've already started using the techniques I learned to improve my relationships with clients and colleagues. Can't recommend this course enough!

SR
Siti Rahman
SG · Course completed

I recently completed the 'Negotiation and Mediation for Hotel Management' course at Stanmore School of Business, and I must say that it was a thoroughly enjoyable and enriching experience. The course was well-structured, with a clear and logical progression of topics that built upon each other nicely. I particularly appreciated the emphasis on the importance of active listening and empathy in effective negotiation and mediation. The instructor was knowledgeable and provided many useful examples and anecdotes to illustrate key concepts. The course materials were of high quality, and I appreciated the inclusion of additional resources for further learning. Overall, I would definitely recommend this course to others in the hospitality industry who are looking to develop their negotiation and mediation skills.





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Recently updated!

April 2026