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Columbus, United States · Study online with LSBA

Certificat Exécutif En Expérience Client Basée Sur L'ia (Advanced)

Advanced executive certificate mastering AI-driven customer experience strategies, tools, analytics, personalization, and leadership for digital transformation innovation, measurable impact outcomes
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4.5
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2 months to complete
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Overview

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Learning outcomes

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Course content

1

Unit One

2

Unit Deux Sur L'ia

3

Unit Trois Sur L'expérience Client

4

Unit Quatre Sur Les Stratégies D'expérience Client

5

Unit Cinq Sur L'analyse Des Données

6

Unit Six Sur La Personnalisation

7

Unit Sept Sur Les Canaux De Communication

8

Unit Huit Sur La Gestion De La Relation Client

9

Unit Neuf Sur L'évaluation De L'expérience Client

10

Unit Dix Sur L'amélioration Continue

11

Unit Onze Sur Les Tendances De L'ia

12

Unit Douze Sur Les Outils D'intelligence Artificielle

13

Unit Treize Sur La Conception D'expérience Client

14

Unit Quatorze Sur La Création De Valeur

15

Unit Quinze Sur Les Compétences Exécutives

16

Unit Seize Sur La Gestion De L'équipe

17

Unit Dix-Sept Sur La Planification Stratégique

18

Unit Dix-Huit Sur L'innovation Et L'expérience Client

19

Unit Dix-Neuf Sur La Sécurité Des Données

20

Unit Vingt Sur La Responsabilité Éthique Dans L'utilisation De L'ia

Career Path

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Key facts

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Why this course

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People also ask

Everything you need to know before you start

Straight answers — no waiting on a reply. Most learners are enrolled within 60 seconds of finding what they need below.

60 sec
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24/7
Course access
Self-paced
Learn on your time
Certificate
Included in fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay the course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course
Ready when you are
Most learners finish reading the FAQs and enrol in the same minute.
Self-paced · Certificate included · 24/7 access · 60-second start.
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Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of Business and Administration
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee
Open enrolment · Start today

You've read the page. The next step is the easy part.

Most learners are inside the course materials within 60 seconds of clicking the button below. Self-paced, instant access, certificate included.

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Instant access Certificate included Self-paced Secure checkout

Why people choose us for their career

Trusted by professionals worldwide

Verified outcomes from learners who finished the course and put it to work.

4.5
Based on 4 learner reviews · 4 countries
98%
Would recommend
100%
Verified learners
2026
Cohort active
Completed from United Kingdom
ST
Sarah Thompson
GB · Course completed

Just finished the course and I'm chuffed with what I've learned. It helped me finally nail down how to map customer journeys using AI analytics – something I’d been trying to do for ages. The hands‑on labs on sentiment analysis were spot‑on and I’ve already applied those insights to tweak our email campaigns, seeing a nice bump in open rates. The material was solid, though I wish there were a few more live Q&A sessions. Still, a great experience and well worth the time.

MC
Michael Carter
US · Course completed

The Certificat Exécutif En Expérience Client Basée Sur L'ia (Advanced) exceeded my expectations. The curriculum was precisely aligned with my goal of integrating AI-driven chatbots into our support workflow. I was able to design a prototype that reduced average response time by 30% within weeks of completing the module on natural‑language processing. The case studies were current and the platform materials were easy to download and navigate. Overall, the course was professionally delivered and I feel fully equipped to lead AI initiatives at my company.

AP
Ananya Patel
IN · Course completed

I approached this program with a clear objective: to master AI tools for personalising the customer experience in our e‑commerce platform. The course delivered exactly that and more. The module on predictive customer scoring gave me the confidence to build a model that increased cross‑sell conversions by 18% in our pilot run. The video lectures were crisp, and the supplementary reading lists were up‑to‑date with industry standards. My learning journey was engaging, and I left feeling completely prepared to implement AI strategies across our business.

ZD
Zanele Dlamini
ZA · Course completed

What a detailed and insightful course! It covered everything from the basics of machine learning to advanced AI‑driven CX design. I especially appreciated the real‑world project where we built a recommendation engine for a local retailer – it gave me practical skills I could immediately use. The course materials were well‑structured, with clear slides and downloadable datasets. While the pacing was intense, the support from instructors kept me on track. I’m very satisfied with the knowledge I gained and will definitely recommend it to colleagues.

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Skills gained

Data Analytics
Chatbot Design
Customer Journey
AI Ethics
These skills will be developed throughout the course


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Taught in English

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Recently updated!

May 2026