I found the course surprisingly practical. The section on micro‑aggressions gave me real‑world scripts to handle tricky conversations at my workplace. I especially liked the role‑play exercises – they felt a bit like a casual workshop and helped me build confidence. The PDF handouts were clear and the references to UK‑specific legislation made the content feel relevant. All in all, it was a solid learning experience that helped me meet my personal goal of becoming a more inclusive team leader.
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