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Columbus, United States · Study online with LSBA

Conflict Resolution

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4.5
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Overview

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Learning outcomes

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Course content

1

Foundations Of Conflict Resolution

2

Negotiation Strategies

3

Mediation Techniques

4

Managing Escalation

5

Conflict Transformation

Career Path

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Key facts

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Why this course

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People also ask

Everything you need to know before you start

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Self-paced
Learn on your time
Certificate
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We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay the course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course
Ready when you are
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Self-paced · Certificate included · 24/7 access · 60-second start.
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Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of Business and Administration
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee
Open enrolment · Start today

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Why people choose us for their career

Trusted by professionals worldwide

Verified outcomes from learners who finished the course and put it to work.

4.5
Based on 4 learner reviews · 4 countries
98%
Would recommend
100%
Verified learners
2026
Cohort active
Completed from United Kingdom
OH
Oliver Hughes
GB · Course completed

What a fantastic course! I signed up to improve my negotiation skills for my startup, and the content hit the mark. The step‑by‑step guide to de‑escalation techniques helped me turn a potential partnership fallout into a productive dialogue. The interactive quizzes and the downloadable conflict‑mapping templates were top‑notch and directly applicable. I left feeling energized and fully equipped to tackle any dispute—highly recommend it!

MC
Michael Carter
US · Course completed

The Conflict Resolution course exceeded my professional expectations. The modules on interest‑based negotiation directly helped me meet my goal of leading more collaborative team meetings. I was able to apply the "BATNA" framework in a real‑world scenario with a client dispute and reached a win‑win outcome within two weeks. The video lectures were crisp, and the downloadable case‑study library was up‑to‑date with current industry standards. Overall, the blend of theory and hands‑on exercises made the learning experience seamless and highly satisfying.

SL
Sophie Laurent
CA · Course completed

I took this course because I wanted to handle workplace disagreements without escalating them. The practical role‑play sessions taught me how to use active‑listening techniques, which I immediately tried during a heated project review at my firm. The course material was clear, with real‑life examples from Canadian businesses that felt very relevant. While the pacing was a bit fast at times, the overall experience was positive and gave me confidence to mediate future conflicts.

RK
Rahul Kapoor
IN · Course completed

The Conflict Resolution program was very thorough and detailed. My learning goal was to understand cultural nuances in conflict handling, and the module on cross‑cultural communication provided concrete tools like the "Cultural Dimension Grid" which I used during a multinational team project. The reading list included recent research papers from Indian and global scholars, making the content both relevant and academically robust. Though some sections were dense, the overall structure and supportive instructor feedback made the learning journey rewarding.

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Skills gained

Active Listening
Mediation Techniques
Emotional Intelligence
Negotiation Strategies
These skills will be developed throughout the course


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Taught in English

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Recently updated!

May 2026