Absolutely brilliant! This course gave me the tools I needed to lead a volunteer team in a palliative care setting. I loved the interactive workshops where we role‑played family meetings – it felt like real life! The segment on cultural sensitivity was eye‑opening and helped me tailor support for diverse patients. The downloadable guides are top‑quality and the lecturer’s expertise shone through every session. I’m now able to train new volunteers in just a week, something I never thought possible before.
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