I signed up for this course hoping to brush up on my palliative‑care volunteer skills, and it delivered. The video lessons were clear and the downloadable guides on communication with families were spot‑on – I used the "active listening" checklist straight away with a family who was struggling to understand the care plan. The only thing I’d love to see is a bit more interactive content, but the quality of the material and the practical tips made it a worthwhile investment.
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