Crisis Management Planning
Expert-defined terms from the Professional Certificate in Travel Risk Management for Tour Operators course at London School of Business and Administration. Free to read, free to share, paired with a globally recognised certification pathway.
**Activation** #
**Activation**
: The process of implementing a crisis management plan in response to an actual… #
This involves initiating communication protocols, mobilizing resources, and executing pre-planned procedures to manage the situation effectively.
**Business Continuity Planning (BCP)** #
**Business Continuity Planning (BCP)**
: A set of procedures and processes designed to ensure the continuity of critica… #
BCP focuses on maintaining or quickly resuming business operations to minimize the impact on the organization, its customers, and stakeholders.
**Crisis** #
**Crisis**
: An unexpected event or situation that threatens the safety, security, or well-… #
Crises can be natural disasters, accidents, political unrest, or other unforeseen circumstances that require immediate action and management.
**Crisis Communication Plan** #
**Crisis Communication Plan**
: A component of a crisis management plan that outlines how an organization will… #
This includes internal and external communication strategies, key messages, and communication channels.
**Crisis Management Plan** #
**Crisis Management Plan**
: A comprehensive document that outlines the procedures, protocols, and resource… #
It includes strategies for preventing, mitigating, responding to, and recovering from crises.
**Crisis Management Team (CMT)** #
**Crisis Management Team (CMT)**
: A group of individuals responsible for managing a crisis #
The CMT typically includes senior leaders, subject matter experts, and representatives from various departments within the organization.
**Crisis Prevention** #
**Crisis Prevention**
: Proactive measures taken to prevent or minimize the likelihood of a crisis occ… #
This can include risk assessments, training, and the implementation of policies and procedures.
**Crisis Response** #
**Crisis Response**
: The immediate actions taken to manage a crisis once it has occurred #
This can include evacuation, communication with stakeholders, and the implementation of emergency procedures.
**Crisis Recovery** #
**Crisis Recovery**
: The process of restoring normal operations and recovering from the impact of a… #
This can include rebuilding infrastructure, repairing reputational damage, and providing support to affected individuals.
**Disaster Recovery Plan (DRP)** #
**Disaster Recovery Plan (DRP)**
: A subset of a crisis management plan that outlines the procedures for restorin… #
A DRP focuses on ensuring the availability of data, applications, and technology resources needed to support business operations.
**Emergency Response Plan (ERP)** #
**Emergency Response Plan (ERP)**
: A plan that outlines the procedures for responding to an emergency situation,… #
An ERP typically includes evacuation procedures, communication protocols, and the deployment of resources.
**Exercise and Testing** #
**Exercise and Testing**
: Regular testing and exercises of a crisis management plan to ensure its effect… #
Exercises can include tabletop simulations, full-scale drills, or walkthroughs of specific scenarios.
**Hotel Security** #
**Hotel Security**
: The measures taken to ensure the safety and security of guests and staff in a… #
This can include physical security measures, such as CCTV cameras and access controls, as well as procedures for managing emergencies and crises.
**Incident Management** #
**Incident Management**
: The processes and procedures for managing and resolving incidents, which are e… #
Incident management involves identifying, assessing, and mitigating risks, as well as communicating with stakeholders.
**Medical Emergency Response Plan (MERP)** #
**Medical Emergency Response Plan (MERP)**
: A plan that outlines the procedures for responding to medical emergencies, suc… #
A MERP typically includes procedures for evacuation, first aid, and communication with medical professionals.
**Risk Assessment** #
**Risk Assessment**
: The process of identifying, evaluating, and prioritizing potential risks to an… #
A risk assessment can inform the development of a crisis management plan and help an organization prepare for potential crises.
**Scenario Planning** #
**Scenario Planning**
: The process of developing hypothetical scenarios to test the effectiveness of… #
Scenario planning can help an organization identify gaps in its plan and develop strategies for addressing potential crises.
**Tabletop Exercise** #
**Tabletop Exercise**
: A type of crisis management exercise that involves simulating a crisis scenari… #
Tabletop exercises can help identify areas for improvement and refine response procedures.
**Travel Risk Management** #
**Travel Risk Management**
: The processes and procedures for identifying, assessing, and mitigating risks… #
Travel risk management can include pre-travel planning, emergency response procedures, and communication protocols.
**Vendor Management** #
**Vendor Management**
: The process of selecting, managing, and monitoring vendors and suppliers to en… #
Vendor management can be particularly important in a crisis context, as vendors may play a critical role in the organization's response.