Employee training and safety protocols

Expert-defined terms from the Specialist Certification in Risk Management in the Restaurant Business course at London School of Business and Administration. Free to read, free to share, paired with a globally recognised certification pathway.

Employee training and safety protocols

AHA Approved Training Centers #

These are facilities that have been certified by the American Heart Association to provide training in first aid, CPR, and other emergency response procedures, which is essential for employee training and safety protocols in the restaurant business. Related terms include AHA certification, first aid training, and emergency response planning. The concept of AHA approved training centers is crucial in ensuring that employees are equipped with the necessary skills to respond to medical emergencies in the workplace.

Airborne Pathogens #

These are microorganisms that can be transmitted through the air and can cause illness in humans, such as influenza and tuberculosis. Related terms include disease transmission, infection control, and respiratory protection. The concept of airborne pathogens is important in the restaurant business, as employees may be exposed to these microorganisms in the workplace, and it is essential to implement measures to prevent transmission, such as providing personal protective! Equipment and ensuring good ventilation.

Allergens #

These are substances that can cause an allergic reaction in some individuals, such as peanuts, gluten, and shellfish. Related terms include food allergies, cross-contamination, and ingredient labeling. The concept of allergens is critical in the restaurant business, as employees must be trained to handle and prepare food safely to prevent cross-contamination and ensure that customers with food allergies are protected.

Americans with Disabilities Act (ADA) #

This is a federal law that requires employers to provide reasonable accommodations for employees with disabilities, such as modifying job duties or providing assistive technology. Related terms include disability accommodations, equal employment opportunity, and job restructuring. The concept of ADA is essential in ensuring that employees with disabilities are able to perform their job duties safely and effectively.

Asbestos #

This is a hazardous substance that was commonly used in building materials, such as insulation and flooring, and can cause respiratory disease and cancer. Related terms include asbestos abatement, hazardous materials handling, and environmental remediation. The concept of asbestos is important in the restaurant business, as employees may be exposed to this substance in older buildings, and it is essential to implement measures to prevent exposure, such as providing personal protective equipment and ensuring proper ventilation.

Bloodborne Pathogens #

These are microorganisms that can be transmitted through contact with infected blood or other bodily fluids, such as HIV and hepatitis. Related terms include bloodborne pathogen training, infection control, and needlestick prevention. The concept of bloodborne pathogens is crucial in the restaurant business, as employees may be exposed to these microorganisms in the workplace, and it is essential to implement measures to prevent transmission, such as providing personal protective equipment and ensuring proper cleaning and disinfection.

Certification #

This refers to the process of verifying that an individual or organization has met certain standards or requirements, such as food safety certification or first aid certification. Related terms include certification programs, training and development, and competency assessment. The concept of certification is essential in ensuring that employees have the necessary knowledge and skills to perform their job duties safely and effectively.

Chemical Hazards #

These are substances that can cause harm to humans, such as cleaning products, pesticides, and industrial chemicals. Related terms include chemical safety, hazardous materials handling, and personal protective equipment. The concept of chemical hazards is important in the restaurant business, as employees may be exposed to these substances in the workplace, and it is essential to implement measures to prevent exposure, such as providing personal protective equipment and ensuring proper ventilation.

Confined Spaces #

These are areas that are enclosed or partially enclosed, such as storage rooms or crawl spaces, and can pose a risk to employees due to limited access and ventilation. Related terms include confined space entry, respiratory protection, and emergency response planning. The concept of confined spaces is crucial in the restaurant business, as employees may be required to enter these areas as part of their job duties, and it is essential to implement measures to prevent accidents, such as providing personal protective equipment and ensuring proper ventilation.

Cross #

Contamination: This refers to the transfer of microorganisms or other substances from one food or surface to another, which can cause illness in humans. Related terms include food safety, sanitation, and hygiene practices. The concept of cross-contamination is critical in the restaurant business, as employees must be trained to handle and prepare food safely to prevent the spread of microorganisms and ensure that customers are protected.

Customer Service #

This refers to the interactions between employees and customers, including communication, problem-solving, and conflict resolution. Related terms include customer relations, communication skills, and conflict management. The concept of customer service is essential in the restaurant business, as employees must be trained to provide excellent service to customers, including handling complaints and resolving issues in a professional and courteous manner.

Disaster Response #

This refers to the actions taken by an organization in response to a natural disaster or other crisis, such as a hurricane or fire. Related terms include emergency planning, crisis management, and business continuity. The concept of disaster response is crucial in the restaurant business, as employees must be trained to respond to emergencies and ensure that the business can continue to operate safely and effectively.

Diversity and Inclusion #

This refers to the promotion of a workplace culture that values and respects differences in employees, including race, gender, and sexual orientation. Related terms include diversity training, inclusion initiatives, and equal employment opportunity. The concept of diversity and inclusion is essential in the restaurant business, as employees must be trained to work effectively with colleagues and customers from diverse backgrounds and ensure that all individuals are treated with respect and dignity.

Electrical Safety #

This refers to the measures taken to prevent electrical shock, fires, and other hazards associated with electrical equipment and wiring. Related terms include electrical hazard recognition, lockout/tagout procedures, and personal protective equipment. The concept of electrical safety is important in the restaurant business, as employees may be exposed to electrical hazards in the workplace, and it is essential to implement measures to prevent accidents, such as providing personal protective equipment and ensuring proper maintenance of electrical equipment.

Employee Handbook #

This is a document that outlines the policies, procedures, and expectations for employees in a particular organization, including information on employee conduct, benefits, and confidentiality. Related terms include employee orientation, policy development, and performance management. The concept of employee handbook is essential in the restaurant business, as employees must be informed of their responsibilities and expectations, and the handbook provides a comprehensive guide to the organization's policies and procedures.

Employee Training #

This refers to the process of providing employees with the knowledge and skills necessary to perform their job duties safely and effectively, including training on equipment operation, safety procedures, and customer service. Related terms include training and development, competency assessment, and performance evaluation. The concept of employee training is crucial in the restaurant business, as employees must be equipped with the necessary skills to perform their job duties safely and effectively, and training is essential to prevent accidents and ensure compliance with regulations.

Environmental Health #

This refers to the factors that affect human health and the environment, including air and water quality, waste management, and conservation practices. Related terms include environmental sustainability, public health, and regulatory compliance. The concept of environmental health is important in the restaurant business, as employees must be trained to handle and dispose of waste properly, and the organization must implement measures to reduce its environmental impact and ensure compliance with regulations.

Ergonomics #

This refers to the study of how to design and arrange workplaces to minimize the risk of injury and illness, including the use of ergonomic equipment and furniture. Related terms include workplace design, injury prevention, and occupational health. The concept of ergonomics is essential in the restaurant business, as employees may be required to perform repetitive tasks or lift heavy objects, and ergonomic design can help prevent injuries and improve productivity.

Fire Safety #

This refers to the measures taken to prevent and respond to fires, including the use of fire extinguishers, fire alarms, and emergency evacuation procedures. Related terms include fire hazard recognition, fire prevention, and emergency response planning. The concept of fire safety is crucial in the restaurant business, as employees must be trained to respond to fires and ensure that the business can continue to operate safely and effectively.

First Aid #

This refers to the immediate care provided to an individual who has been injured or become ill, including the use of first aid kits and basic life support techniques. Related terms include first aid training, emergency response planning, and wound care. The concept of first aid is essential in the restaurant business, as employees must be trained to provide basic care and respond to medical emergencies in the workplace.

Food Allergens #

These are substances that can cause an allergic reaction in some individuals, such as peanuts, gluten, and shellfish. The concept of food allergens is critical in the restaurant business, as employees must be trained to handle and prepare food safely to prevent cross-contamination and ensure that customers with food allergies are protected.

Food Safety #

This refers to the practices and procedures used to prevent the contamination and spoilage of food, including proper handling, storage, and preparation techniques. Related terms include foodborne illness, sanitation, and hygiene practices. The concept of food safety is essential in the restaurant business, as employees must be trained to handle and prepare food safely to prevent the spread of microorganisms and ensure that customers are protected.

Foodborne Illness #

This refers to an illness that is caused by the consumption of contaminated or spoiled food, such as food poisoning or salmonella. The concept of foodborne illness is critical in the restaurant business, as employees must be trained to handle and prepare food safely to prevent the spread of microorganisms and ensure that customers are protected.

Hazard Communication #

This refers to the process of informing employees about the hazards associated with chemicals and other substances in the workplace, including the use of safety data sheets and labeling. The concept of hazard communication is essential in the restaurant business, as employees must be informed of the hazards associated with chemicals and other substances in the workplace, and the organization must implement measures to prevent exposure, such as providing personal protective equipment and ensuring proper ventilation.

Hazardous Materials #

These are substances that can cause harm to humans, such as cleaning products, pesticides, and industrial chemicals. The concept of hazardous materials is important in the restaurant business, as employees may be exposed to these substances in the workplace, and it is essential to implement measures to prevent exposure, such as providing personal protective equipment and ensuring proper ventilation.

Health Insurance Portability and Accountability Act (HIPAA) #

This is a federal law that requires employers to protect the confidentiality of employee health information, including medical records and insurance claims. Related terms include HIPAA training, confidentiality agreements, and compliance requirements. The concept of HIPAA is essential in the restaurant business, as employees must be trained to handle and protect employee health information, and the organization must implement measures to ensure compliance with regulations.

Human Resources #

This refers to the department or function within an organization that is responsible for recruiting, training, and managing employees, including benefits administration, performance management, and conflict resolution. Related terms include human resources management, employee relations, and labor laws. The concept of human resources is essential in the restaurant business, as employees must be trained and managed effectively to ensure that the business can operate safely and effectively.

Infection Control #

This refers to the practices and procedures used to prevent the spread of microorganisms, including proper handwashing, cleaning and disinfection, and use of personal protective equipment. Related terms include infection control training, disease transmission, and immunization programs. The concept of infection control is crucial in the restaurant business, as employees must be trained to prevent the spread of microorganisms and ensure that customers are protected.

Job Hazard Analysis #

This is a process used to identify and assess the hazards associated with a particular job or task, including the use of hazard assessment tools and risk evaluation techniques. Related terms include job safety analysis, hazard recognition, and control measures. The concept of job hazard analysis is essential in the restaurant business, as employees must be trained to identify and assess the hazards associated with their job duties, and the organization must implement measures to prevent accidents and ensure compliance with regulations.

Lockout/Tagout #

This refers to the procedures used to ensure that equipment is safely shut down and locked out during maintenance or repair, including the use of lockout devices and tagout procedures. Related terms include lockout/tagout training, equipment maintenance, and safety protocols. The concept of lockout/tagout is crucial in the restaurant business, as employees must be trained to ensure that equipment is safely shut down and locked out during maintenance or repair, and the organization must implement measures to prevent accidents and ensure compliance with regulations.

Medical Emergency Response #

This refers to the procedures used to respond to medical emergencies, including the use of first aid kits, basic life support techniques, and emergency evacuation procedures. Related terms include medical emergency training, first aid, and emergency response planning. The concept of medical emergency response is essential in the restaurant business, as employees must be trained to respond to medical emergencies and ensure that the business can continue to operate safely and effectively.

Occupational Health #

This refers to the study of how work and the workplace affect employee health, including the prevention of work-related illnesses and injuries. Related terms include occupational health training, workplace safety, and wellness programs. The concept of occupational health is essential in the restaurant business, as employees must be trained to work safely and effectively, and the organization must implement measures to prevent work-related illnesses and injuries.

Occupational Safety and Health Administration (OSHA) #

This is a federal agency that sets and enforces standards for workplace safety and health, including regulations on hazard communication, personal protective equipment, and record keeping. Related terms include OSHA training, workplace safety, and compliance requirements. The concept of OSHA is crucial in the restaurant business, as employees must be trained to comply with OSHA regulations, and the organization must implement measures to ensure compliance with regulations and prevent accidents.

Personal Protective Equipment (PPE) #

This refers to the equipment and clothing used to protect employees from hazards, including gloves, masks, and eye protection. Related terms include PPE training, hazard recognition, and safety protocols. The concept of personal protective equipment is essential in the restaurant business, as employees must be trained to use PPE correctly and the organization must implement measures to ensure that PPE is available and used properly.

Restaurant Safety #

This refers to the practices and procedures used to prevent accidents and ensure a safe working environment in a restaurant, including proper cleaning and sanitation, fire safety, and emergency response planning. Related terms include restaurant safety training, workplace safety, and compliance requirements. The concept of restaurant safety is crucial in the restaurant business, as employees must be trained to work safely and effectively, and the organization must implement measures to prevent accidents and ensure compliance with regulations.

Risk Management #

This refers to the process of identifying, assessing, and mitigating risks in the workplace, including the use of risk assessment tools and control measures. Related terms include risk management training, hazard recognition, and safety protocols. The concept of risk management is essential in the restaurant business, as employees must be trained to identify and assess risks, and the organization must implement measures to mitigate risks and ensure compliance with regulations.

Sanitation #

This refers to the practices and procedures used to maintain a clean and hygienic environment, including proper cleaning and disinfection, waste management, and pest control. Related terms include sanitation training, food safety, and environmental health. The concept of sanitation is crucial in the restaurant business, as employees must be trained to maintain a clean and hygienic environment, and the organization must implement measures to prevent the spread of microorganisms and ensure compliance with regulations.

Slip, Trip, and Fall Prevention #

This refers to the measures taken to prevent accidents caused by slippery or uneven surfaces, including the use of non-slip mats, proper cleaning and maintenance, and warning signs. Related terms include slip, trip, and fall prevention training, hazard recognition, and safety protocols. The concept of slip, trip, and fall prevention is essential in the restaurant business, as employees must be trained to identify and prevent hazards, and the organization must implement measures to prevent accidents and ensure compliance with regulations.

Staffing #

This refers to the process of recruiting, hiring, and managing employees, including scheduling, training, and performance evaluation. Related terms include staffing models, employee relations, and labor laws. The concept of staffing is essential in the restaurant business, as employees must be trained and managed effectively to ensure that the business can operate safely and effectively.

Training and Development #

This refers to the process of providing employees with the knowledge and skills necessary to perform their job duties safely and effectively, including training on equipment operation, safety procedures, and customer service. Related terms include training programs, competency assessment, and performance evaluation. The concept of training and development is crucial in the restaurant business, as employees must be equipped with the necessary skills to perform their job duties safely and effectively, and training is essential to prevent accidents and ensure compliance with regulations.

Workplace Safety #

This refers to the practices and procedures used to prevent accidents and ensure a safe working environment, including proper cleaning and sanitation, fire safety, and emergency response planning. Related terms include workplace safety training, hazard recognition, and compliance requirements. The concept of workplace safety is essential in the restaurant business, as employees must be trained to work safely and effectively, and the organization must implement measures to prevent accidents and ensure compliance with regulations.

Workplace Violence #

This refers to the use of physical force or threats to harm or intimidate others in the workplace, including domestic violence, stalking, and harassment. Related terms include workplace violence training, conflict resolution, and emergency response planning. The concept of workplace violence is crucial in the restaurant business, as employees must be trained to recognize and respond to workplace violence, and the organization must implement measures to prevent and respond to incidents of workplace violence.

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