Interviewing Techniques

Expert-defined terms from the Advanced Certificate in Healthcare Fraud Case Studies course at London School of Business and Administration. Free to read, free to share, paired with a globally recognised certification pathway.

Interviewing Techniques

Advanced Certificate in Healthcare Fraud Case Studies #

An educational program that provides students with in-depth knowledge and skills to identify, investigate, and prevent healthcare fraud.

Behavioral Interviewing #

A technique used in interviews to assess a candidate's past behavior in specific situations as a predictor of future performance.

Challenge Interview #

A type of interview that presents the candidate with a hypothetical problem or scenario to solve, designed to assess their critical thinking and problem-solving skills.

Competency #

based Interviewing: A structured interview process that focuses on evaluating a candidate's skills, knowledge, and abilities required to perform a specific job.

Confirmation Bias #

The tendency to search for or interpret information in a way that confirms one's pre-existing beliefs or assumptions.

Confrontational Interview #

A type of interview used in investigations to challenge the interviewee's version of events and gather additional information.

Cognitive Interviewing #

A technique used in interviews to improve the recall and accuracy of a witness or victim's memory of an event.

Cue #

based Interviewing: A structured interview technique that uses pre-determined questions to elicit specific information from a witness or victim.

Cultural Competence #

The ability to understand, respect, and respond to the cultural differences of individuals and groups.

Data Mining #

The process of discovering patterns and knowledge from large data sets using computational algorithms.

Deception Detection #

The ability to identify when a person is lying or being dishonest.

Elicitation Techniques #

Methods used to obtain information from individuals through conversation or interviewing.

Emotional Intelligence #

The ability to understand, use, and manage one's own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Evidence #

based Interviewing: A structured interview process that uses research-based best practices to improve the accuracy and reliability of the information gathered during an interview.

Forensic Accounting #

The use of accounting principles and investigative techniques to uncover financial fraud and misconduct.

Healthcare Fraud #

The intentional deception or misrepresentation of information for the purpose of obtaining unauthorized benefits or payments in the healthcare system.

HIPAA #

The Health Insurance Portability and Accountability Act, a federal law that establishes standards for the protection of personal health information.

Incident Report #

A written document that records the details of an unexpected event or incident in the healthcare system.

Informational Interview #

A type of interview used to gather information and insights about a particular job, career, or industry.

Interview #

A structured or unstructured conversation between two or more people used to gather information, assess skills and abilities, or make decisions.

Interviewer Bias #

The tendency of an interviewer to make assumptions or decisions based on personal beliefs, attitudes, or stereotypes.

Kinesics #

The study of body language and nonverbal communication.

Motivational Interviewing #

A counseling approach that focuses on helping individuals explore and resolve their ambivalence about behavior change.

Nonverbal Communication #

The use of body language, facial expressions, and other nonverbal cues to convey information and messages.

Open #

ended Question: A question that allows the interviewee to provide a detailed and unrestricted response.

Paralinguistics #

The study of vocal cues and intonation used in communication.

Probing Question #

A question used to elicit more detailed or specific information from an interviewee.

Psychological Interview #

A type of interview used to assess an individual's mental health, cognitive abilities, or personality traits.

Questionnaire #

A written set of questions used to gather information from a large group of individuals.

Structured Interview #

A standardized interview process that uses pre-determined questions and a consistent evaluation framework.

Situational Interview #

A type of interview that presents the candidate with hypothetical scenarios or challenges to assess their problem-solving and decision-making skills.

Stress Interview #

A type of interview that intentionally creates a high-pressure or stressful environment to assess the candidate's coping skills and resilience.

Telephone Interview #

A type of interview conducted over the telephone, often used for initial screening or remote interviews.

Testimonial Interview #

A type of interview used to gather statements or evidence from witnesses or victims in legal proceedings.

Unstructured Interview #

An informal interview process that does not follow a pre-determined set of questions or evaluation framework.

Validity #

The accuracy and reliability of the information gathered during an interview or assessment.

Whistleblower #

An individual who reports suspected fraud or misconduct within an organization or industry.

Workplace Investigation #

A formal process used to investigate allegations of misconduct, harassment, or other workplace issues.

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