Communication skills for sports mediators

In the Advanced Certificate in Sports Mediation, communication skills are crucial for sports mediators. Here are some key terms and vocabulary related to communication skills:

1. Active Listening: Active listening is the process of fully concentrating, understanding, responding and then remembering what is being said. It requires the listener to provide feedback to the speaker to assure them that they are being heard and understood. For example, a sports mediator may use active listening to ensure that they understand the concerns and needs of both parties in a dispute.