Professional Certificate in Sales Management: Customer Relationship Management


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Flexible schedule
Learn at your own pace
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2 months to complete
at 2-3 hours a week

Overview

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Learning outcomes

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Course content

1

Sales Strategies And Tactics

2

Customer Acquisition And Retention

3

Sales Forecasting And Planning

4

Managing Sales Teams

5

Customer Data Analysis

6

Communication And Relationship Building

7

Sales Performance Evaluation

8

Crm Software Implementation

9

Customer Feedback And Satisfaction

10

Sales Negotiation Techniques

Career Path

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Key facts

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Why this course

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People also ask

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

During your course, you will have access to:

  • 24/7 access to course materials and resources
  • Technical support for platform-related issues
  • Email support for course-related questions
  • Clear course structure and learning materials

Please note that this is a self-paced course, and while we provide the learning materials and basic support, there is no regular feedback on assignments or projects.

Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of International Business
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

Our course is designed as a comprehensive self-study program that offers:

  • Structured learning materials accessible 24/7
  • Comprehensive course content for self-paced study
  • Flexible learning schedule to fit your lifestyle
  • Access to all necessary resources and materials

This self-directed learning approach allows you to progress at your own pace, making it ideal for busy professionals who need flexibility in their learning schedule. While there are no live classes or practical sessions, the course materials are designed to provide a thorough understanding of the subject matter through self-study.

This course provides knowledge and understanding in the subject area, which can be valuable for:

  • Enhancing your understanding of the field
  • Adding to your professional development portfolio
  • Demonstrating your commitment to learning
  • Building foundational knowledge in the subject
  • Supporting your existing career path

Please note that while this course provides valuable knowledge, it does not guarantee specific career outcomes or job placements. The value of the course will depend on how you apply the knowledge gained in your professional context.

This program is designed to provide valuable insight and information that can be directly applied to your job role. However, it is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. Additionally, it should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/body.

What you will gain from this course:

  • Knowledge and understanding of the subject matter
  • A certificate of completion to showcase your commitment to learning
  • Self-paced learning experience
  • Access to comprehensive course materials
  • Understanding of key concepts and principles in the field

While this course provides valuable learning opportunities, it should be viewed as complementary to, rather than a replacement for, formal academic qualifications.

Our course offers a focused learning experience with:

  • Comprehensive course materials covering essential topics
  • Flexible learning schedule to fit your needs
  • Self-paced learning environment
  • Access to course content for the duration of your enrollment
  • Certificate of completion upon finishing the course

Why people choose us for their career

Jacob Thompson
US

I can't express how valuable Stanmore's Sales Management course has been for my career. Not only did it cover essential CRM strategies, but the real-life case studies and tools provided allowed me to immediately apply what I learned at my job. My boss was impressed with the improvements in my performance, and I'm now being considered for a team lead role. Highly recommended!

Emily Watson
GB

As a marketing professional in the UK, I found Stanmore's Sales Management course to be insightful and relevant. The course content delved into the practical aspects of managing customer relationships, with excellent resources and materials to support my learning. I particularly appreciated the emphasis on legal and ethical considerations within sales, which I believe is crucial for long-term success. I'm excited to implement these strategies in my work and look forward to continued learning in this field.

Carlos Lee
SG

This Sales Management course from Stanmore School of Business is fantastic! I've gained so much knowledge on how to manage customer relationships effectively and learned various practical tools to apply in real-life situations. My favourite part is the interactive exercises that tested my understanding and prepared me for real-world challenges. I'm thrilled to have taken this course and feel much more confident in my sales management skills.

Sophia Liu
CN

Stanmore's Sales Management course provided me with a comprehensive understanding of CRM and its importance in the business world. The course content was engaging, and I enjoyed the various examples and case studies that illustrated key concepts. I acquired numerous practical skills, such as using CRM software and implementing effective sales strategies. I'm grateful for this learning experience and would recommend it to anyone looking to strengthen their sales management skills.





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Taught in English

Clear and professional communication

Recently updated!

October 2025