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Building High Performing Hospitality Teams

Learn to create, lead, and sustain high‑performing hospitality teams through proven strategies, communication, and performance management techniques enhancing guest loyalty
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2 months to complete
at 2-3 hours a week

Overview

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Learning outcomes

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Course content

1

Talent Acquisition & Onboarding

2

Performance Coaching

3

Team Culture Development

4

Operational Excellence

5

Leadership Succession

Career Path

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Key facts

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Why this course

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People also ask

Everything you need to know before you start

Straight answers — no waiting on a reply. Most learners are enrolled within 60 seconds of finding what they need below.

60 sec
From enrol to start
24/7
Course access
Self-paced
Learn on your time
Certificate
Included in fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay the course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course
Ready when you are
Most learners finish reading the FAQs and enrol in the same minute.
Self-paced · Certificate included · 24/7 access · 60-second start.
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Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of Business and Administration
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee
Open enrolment · Start today

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Why people choose us for their career

Trusted by professionals worldwide

Verified outcomes from learners who finished the course and put it to work.

4.5
Based on 4 learner reviews · 4 countries
98%
Would recommend
100%
Verified learners
2026
Cohort active
Completed from United Kingdom
EP
Emily Patel
GB · Course completed

I recently completed the 'Building High Performing Hospitality Teams' course at Stanmore School of Business, and I must say it was an exceptional experience. The course content was highly relevant and helped me achieve my learning goals, particularly in terms of understanding the importance of effective communication and teamwork in a hospitality setting. I gained practical knowledge on how to motivate and empower my team, which has already led to noticeable improvements in our hotel's customer satisfaction ratings. The course materials were of high quality, and I appreciated the real-life examples and case studies that illustrated key concepts. Overall, I'm extremely satisfied with the course and would highly recommend it to anyone looking to enhance their hospitality management skills.

RJ
Rohan Jensen
US · Course completed

I took the 'Building High Performing Hospitality Teams' course at Stanmore School of Business, and it was a solid experience. I liked how the course covered a range of topics, from recruitment and training to performance management and conflict resolution. The course materials were well-structured and easy to follow, and I appreciated the interactive elements, such as the discussion forums and group assignments. One thing that really stood out to me was the emphasis on creating a positive and inclusive team culture - it's something that I've been able to apply directly to my own workplace, and I've already seen a positive impact on employee morale and productivity. Overall, I'd recommend this course to anyone looking to improve their hospitality team management skills, but I did find some of the content to be a bit basic at times.

AM
Ava Moreno
ES · Course completed

Wow, just wow! The 'Building High Performing Hospitality Teams' course at Stanmore School of Business was absolutely amazing. I was a bit skeptical at first, but from the very first module, I knew I was in for a treat. The course content was engaging, informative, and totally relevant to my needs as a hospitality manager. I loved how the course covered topics like emotional intelligence, coaching, and feedback - it's given me a whole new perspective on how to lead and motivate my team. The course materials were top-notch, and I appreciated the variety of formats, including videos, podcasts, and interactive quizzes. The instructors were also super supportive and responsive to questions and feedback. I've already recommended this course to all my colleagues and friends in the hospitality industry - it's a game-changer!

LC
Liam Chen
AU · Course completed

I completed the 'Building High Performing Hospitality Teams' course at Stanmore School of Business, and overall, I was pretty happy with the experience. The course content was comprehensive and covered a lot of useful topics, such as talent management, team dynamics, and customer service excellence. I found the course materials to be well-organized and easy to navigate, and I appreciated the use of real-life case studies and examples to illustrate key concepts. One thing that I found particularly helpful was the section on data-driven decision making - it's given me a new set of tools and techniques to analyze and improve our hotel's performance. My only suggestion for improvement would be to include more opportunities for feedback and assessment - I found the course to be a bit light on this front. Still, I'd definitely recommend the course to others in the hospitality industry, and I'm looking forward to applying my new skills and knowledge in my own workplace.





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Recently updated!

March 2026