Organizational Behavior
Expert-defined terms from the Graduate Certificate in Human Resource Management for Cruise Ship Staff course at London School of Business and Administration. Free to read, free to share, paired with a globally recognised certification pathway.
**Absenteeism** #
**Absenteeism**
: Regular or frequent absence from work #
Can be caused by a variety of factors, including poor work environment, lack of motivation, or personal problems. High levels of absenteeism can lead to decreased productivity and increased costs for organizations.
**Behavioral Approach** #
**Behavioral Approach**
: A management style that focuses on observing and measuring employee behavior i… #
This approach emphasizes the use of data and research to inform management decisions and practices.
**Communication** #
**Communication**
: The process of exchanging information, ideas, and emotions between two or more… #
Effective communication is essential for building and maintaining positive relationships in the workplace.
**Conflict Resolution** #
**Conflict Resolution**
: The process of identifying and addressing disagreements or differences between… #
: The process of identifying and addressing disagreements or differences between individuals or groups in order to find a mutually acceptable solution.
**Decision Making** #
**Decision Making**
: The process of selecting a course of action from among multiple alternatives #
In organizational behavior, decision making often involves considering the potential impact on employees and the organization as a whole.
**Diversity** #
**Diversity**
: The presence of a wide range of individual differences, including but not limi… #
Diversity in the workplace can lead to increased creativity, innovation, and problem-solving abilities.
**Emotional Intelligence** #
**Emotional Intelligence**
: The ability to understand and manage one's own emotions, as well as the emotio… #
Emotional intelligence is an important factor in leadership and interpersonal relationships.
**Empowerment** #
**Empowerment**
: The process of giving employees the resources, authority, and support they nee… #
: The process of giving employees the resources, authority, and support they need to take ownership of their work and make decisions that positively impact the organization.
**Entrepreneurship** #
**Entrepreneurship**
: The process of starting and running a new business venture #
Entrepreneurship requires a combination of creativity, risk-taking, and strategic thinking.
**Equity** #
**Equity**
: The fair and impartial treatment of all individuals, regardless of their race,… #
: The fair and impartial treatment of all individuals, regardless of their race, gender, age, or other personal characteristics.
**Ethics** #
**Ethics**
: The principles and values that guide behavior and decision making in the workp… #
Ethical behavior is essential for building trust and maintaining positive relationships with employees, customers, and other stakeholders.
**Extrinsic Rewards** #
**Extrinsic Rewards**
: Rewards that come from outside sources, such as salary, bonuses, and promotion… #
Extrinsic rewards can be effective motivators for employees, but they may not be as sustainable as intrinsic rewards.
**Feedback** #
**Feedback**
: Information about past behavior that is used to improve future performance #
Feedback can be given by supervisors, peers, or subordinates and can be either positive or negative.
**Flexibility** #
**Flexibility**
: The ability to adapt to changing circumstances and priorities #
Flexibility is an important trait for employees and organizations to have in order to be successful in today's rapidly changing business environment.
**Goal Setting** #
**Goal Setting**
: The process of identifying specific, measurable, and attainable objectives for… #
Goal setting can be an effective way to motivate employees and improve organizational performance.
**Group Dynamics** #
**Group Dynamics**
: The study of how individuals behave and interact within groups #
Group dynamics can have a significant impact on organizational behavior, as group members often influence each other's attitudes and behaviors.
**Harassment** #
**Harassment**
: Any unwelcome or offensive behavior that creates a hostile or abusive work env… #
Harassment can take many forms, including verbal, physical, or visual.
**Inclusion** #
**Inclusion**
: The practice of ensuring that all individuals feel valued and respected, regar… #
: The practice of ensuring that all individuals feel valued and respected, regardless of their race, gender, age, or other personal characteristics.
**Innovation** #
**Innovation**
: The process of introducing new ideas, products, or methods #
Innovation is essential for organizations to stay competitive in today's rapidly changing business environment.
**Intrinsic Rewards** #
**Intrinsic Rewards**
: Rewards that come from within an individual, such as a sense of accomplishment… #
Intrinsic rewards can be powerful motivators for employees.
**Job Satisfaction** #
**Job Satisfaction**
: The level of contentment or fulfillment an employee experiences in their job #
Job satisfaction is an important factor in employee motivation and retention.
**Leadership** #
**Leadership**
**Learning Organizations** #
**Learning Organizations**
: Organizations that actively seek out and incorporate new knowledge and skills… #
Learning organizations are characterized by a culture of continuous learning and improvement.
**Motivation** #
**Motivation**
: The internal drive that prompts individuals to take action and achieve their g… #
Motivation can be influenced by a variety of factors, including rewards, recognition, and opportunities for growth and development.
**Organizational Culture** #
**Organizational Culture**
**Organizational Effectiveness** #
**Organizational Effectiveness**
: The degree to which an organization achieves its goals and objectives #
Organizational effectiveness can be influenced by a variety of factors, including leadership, communication, and organizational culture.
**Performance Management** #
**Performance Management**
: The process of setting expectations, monitoring progress, and providing feedba… #
: The process of setting expectations, monitoring progress, and providing feedback to employees in order to improve their performance.
**Power** #
**Power**
: The ability to influence others and control resources #
Power can be derived from a variety of sources, including formal authority, expertise, and personal charisma.
**Promotion** #
**Promotion**
: The process of moving an employee to a higher level or position within an orga… #
Promotions are often used as a reward for good performance and can be an effective motivator for employees.
**Quality of Work Life** #
**Quality of Work Life**
: The overall level of satisfaction and well-being that employees experience in… #
Quality of work life is an important factor in employee motivation and retention.
**Recruitment** #
**Recruitment**
: The process of identifying and attracting qualified candidates for open positi… #
: The process of identifying and attracting qualified candidates for open positions.
**Retention** #
**Retention**
: The process of keeping valuable employees within an organization #
Retention strategies may include providing competitive salaries and benefits, offering opportunities for growth and development, and creating a positive work environment.
**Reward Systems** #
**Reward Systems**
: The methods and systems used to recognize and reward employees for their contr… #
Reward systems can include salary increases, bonuses, promotions, and other forms of recognition.
**Safety** #
**Safety**
: The practices and procedures that are put in place to protect employees from h… #
Safety is an important factor in organizational behavior, as it can impact employee well-being and productivity.
**Stress** #
**Stress**
: The physical and emotional response to challenging or demanding situations #
Stress can have a negative impact on employee health and well-being, as well as organizational performance.
**Team Building** #
**Team Building**
: The process of creating and developing effective work teams #
Team building can include activities such as team-building exercises, training, and communication strategies.
**Training and Development** #
**Training and Development**
: The process of providing employees with the skills and knowledge they need to… #
Training and development can include formal classroom training, on-the-job training, and coaching and mentoring.
**Turnover** #
**Turnover**
: The rate at which employees leave an organization and are replaced by new empl… #
High turnover can have a negative impact on organizational performance, as it can lead to decreased productivity, increased costs, and decreased employee morale.
**Values** #
**Values**
: The principles and beliefs that guide behavior and decision making in the work… #
Values are an important factor in organizational behavior, as they can impact employee attitudes and behaviors.
**Work #
Life Balance**
: The ability to balance work responsibilities with personal and family obligati… #
Work-life balance is an important factor in employee well-being and productivity.
**Workplace Diversity** #
**Workplace Diversity**
: The presence of a wide range of individual differences, including but not limi… #
Workplace diversity can lead to increased creativity, innovation, and problem-solving abilities.