Measuring Change Success
Expert-defined terms from the Professional Certificate in Engineering Change Management course at London School of Business and Administration. Free to read, free to share, paired with a globally recognised certification pathway.
Acceptance Criteria #
Specific conditions that must be met for a change to be considered successful. Related terms: Change Request, Change Evaluation.
In the context of Engineering Change Management, acceptance criteria are the spe… #
These criteria are agreed upon during the planning phase of the change process and are used to evaluate the effectiveness of the change after implementation. Acceptance criteria can include technical specifications, performance metrics, or user feedback.
For example, if a change is being made to a manufacturing process, the acceptanc… #
If a change is being made to a software application, the acceptance criteria might include the successful completion of a set of user tests or an improvement in system performance.
Change Advisory Board (CAB) #
A group of stakeholders responsible for reviewing and approving changes to a system or process. Related terms: Change Management, Change Request.
A Change Advisory Board (CAB) is a group of stakeholders responsible for reviewi… #
The CAB typically includes representatives from different areas of the organization, such as IT, operations, and business units. The CAB's role is to ensure that changes are made in a controlled and coordinated manner, minimizing the risk of disruption to the system or process.
The CAB meets regularly to review change requests, evaluate their impact, and ma… #
The CAB also provides guidance on change implementation and monitors the success of changes after implementation.
Change Evaluation #
The process of assessing the effectiveness of a change. Related terms: Acceptance Criteria, Change Request.
Change Evaluation is the process of assessing the effectiveness of a change #
This process typically involves comparing the results of the change to the acceptance criteria established during the planning phase. Change evaluation can include both quantitative and qualitative measures, such as system performance metrics, user feedback, or cost-benefit analyses.
Change evaluation is an important part of the change management process because… #
The results of change evaluations can also be used to inform future change initiatives.
Change Management #
The process of planning, implementing, and reviewing changes to a system or process. Related terms: Change Advisory Board, Change Request.
Change Management is the process of planning, implementing, and reviewing change… #
This process is designed to minimize the risk of disruption to the system or process and to ensure that changes are made in a controlled and coordinated manner.
Change management typically involves several stages, including: #
Change management typically involves several stages, including:
1. Change Request #
A formal request for a change to be made to a system or process.
2. Change Evaluation #
An assessment of the impact and effectiveness of the change.
3. Change Approval #
A decision by the Change Advisory Board (CAB) to approve or reject the change.
4. Change Implementation #
The actual implementation of the change.
5. Change Review #
A review of the change after implementation to ensure that it has met its intended goals and to identify areas for improvement.
Change Request #
A formal request for a change to be made to a system or process. Related terms: Change Management, Change Advisory Board.
A Change Request is a formal request for a change to be made to a system or proc… #
Change requests are typically submitted by individuals or teams who have identified a need for improvement or who have identified a potential risk or issue with the current system or process.
Change requests should include a detailed description of the proposed change, th… #
Change requests are reviewed by the Change Advisory Board (CAB), which evaluates the impact of the change and makes a decision about whether to approve or reject it.
Change Tracking #
The process of monitoring and recording changes to a system or process. Related terms: Change Management, Change Request.
Change Tracking is the process of monitoring and recording changes to a system o… #
This process involves keeping a record of all changes, including who made the change, when the change was made, and what the change entailed.
Change tracking is an important part of the change management process because it… #
Change tracking can also help organizations to identify trends or patterns in changes, which can inform future change initiatives.
Configuration Management #
The process of managing and maintaining the configuration of a system or process. Related terms: Change Management, Change Request.
Configuration Management is the process of managing and maintaining the configur… #
This process involves tracking and controlling changes to the system or process, as well as ensuring that the system or process remains in a consistent and stable state.
Configuration management is an important part of the change management process b… #
Configuration management can also help organizations to quickly identify and resolve any issues that may arise as a result of changes.
Impact Analysis #
The process of evaluating the potential effects of a change. Related terms: Change Evaluation, Change Request.
Impact Analysis is the process of evaluating the potential effects of a change #
This process involves identifying the systems, processes, and people that will be affected by the change and assessing the potential impact on each.
Impact analysis is an important part of the change evaluation process because it… #
Impact analysis can also help organizations to identify opportunities for improvement and to optimize the benefits of the change.
Performance Metrics #
Measures used to evaluate the effectiveness of a system or process. Related terms: Acceptance Criteria, Change Evaluation.
Performance Metrics are measures used to evaluate the effectiveness of a system… #
Performance metrics can include both quantitative and qualitative measures, such as system uptime, response time, user feedback, or cost-benefit analyses.
Performance metrics are an important part of the change evaluation process becau… #
The results of performance metric evaluations can also be used to inform future change initiatives.
Risk Management #
The process of identifying, assessing, and mitigating risks associated with changes to a system or process. Related terms: Change Evaluation, Change Request.
Risk Management is the process of identifying, assessing, and mitigating risks a… #
This process involves identifying potential risks, evaluating their impact, and developing strategies to mitigate or eliminate those risks.
Risk management is an important part of the change management process because it… #
Risk management can also help organizations to identify opportunities for improvement and to optimize the benefits of the change.
Stakeholder Analysis #
The process of identifying and evaluating the interests and impact of stakeholders in relation to a change. Related terms: Change Evaluation, Change Request.
Stakeholder Analysis is the process of identifying and evaluating the interests… #
This process involves identifying the individuals, groups, or organizations that will be affected by the change and assessing their level of interest and influence.
Stakeholder analysis is an important part of the change evaluation process becau… #
Stakeholder analysis can also help organizations to identify opportunities for collaboration and to optimize the benefits of the change.
Testing #
The process of evaluating the functionality and performance of a system or process. Related terms: Acceptance Criteria, Change Evaluation.
Testing is the process of evaluating the functionality and performance of a syst… #
This process involves testing the system or process in a controlled environment to ensure that it meets the specified requirements and performs as expected.
Testing is an important part of the change evaluation process because it allows… #
Testing can also help organizations to optimize the benefits of the change and to ensure that the change meets the acceptance criteria established during the planning phase.
Version Control #
The process of managing and maintaining different versions of a system or process. Related terms: Configuration Management, Change Management.
Version Control is the process of managing and maintaining different versions of… #
This process involves tracking and controlling changes to the system or process, as well as ensuring that different versions are maintained and easily accessible.
Version control is an important part of the change management process because it… #
Version control can also help organizations to identify trends or patterns in changes, which can inform future change initiatives.