Sustaining Change Efforts
Expert-defined terms from the Professional Certificate in Engineering Change Management course at London School of Business and Administration. Free to read, free to share, paired with a globally recognised certification pathway.
8D Problem Solving #
A structured team-based problem-solving approach with eight steps to identify, correct, and prevent recurrence of a problem. Related terms: Root Cause Analysis, Corrective Action, Preventive Action.
Change Agent #
An individual or group who facilitates and supports the implementation of changes in an organization. Related terms: Change Management, Change Leader, Change Recipient.
Change Curve #
A model describing the emotional response of individuals to change, typically showing a series of stages from denial to acceptance. Related terms: Transition, Resistance to Change, Adaptation.
Change Leadership #
The process of guiding, inspiring, and influencing others to embrace and implement changes in an organization. Related terms: Change Management, Change Agent, Change Recipient.
Change Management #
The systematic approach to planning, implementing, and monitoring changes in an organization. Related terms: Change Leadership, Change Agent, Change Recipient.
Change Plan #
A detailed roadmap outlining the steps, resources, and timeline for implementing a change in an organization. Related terms: Change Strategy, Change Implementation, Change Evaluation.
Change Readiness #
The degree to which an organization is prepared and willing to accept and implement changes. Related terms: Change Culture, Change Capacity, Change Resilience.
Change Recipient #
An individual or group who is affected by and must adapt to changes in an organization. Related terms: Change Agent, Change Leader, Change Management.
Change Resistance #
The reluctance or opposition to changes in an organization. Related terms: Change Curve, Transition, Adaptation.
Change Strategy #
The overall plan and approach for implementing changes in an organization. Related terms: Change Plan, Change Implementation, Change Evaluation.
Continuous Improvement #
A philosophy and practice of continuously identifying and implementing changes to improve processes, products, and services. Related terms: Kaizen, Six Sigma, Lean.
Critical Success Factors #
The key areas or elements that are essential for the success of a change initiative. Related terms: Change Objectives, Change Scope, Change Metrics.
Culture of Change #
An organizational culture that supports, encourages, and rewards changes and innovation. Related terms: Change Readiness, Change Capacity, Change Resilience.
DMAIC #
A problem-solving framework used in Six Sigma, consisting of five steps: Define, Measure, Analyze, Improve, Control. Related terms: Six Sigma, Lean, Continuous Improvement.
Force Field Analysis #
A tool for analyzing the forces for and against a change, to identify the most effective strategies for implementation. Related terms: Change Barriers, Change Drivers, Change Levers.
Kaizen #
A Japanese term for continuous improvement, emphasizing small, incremental changes and the involvement of all employees. Related terms: Continuous Improvement, Six Sigma, Lean.
Kotter's Eight #
Step Change Model: A framework for managing change in eight stages: Establish a Sense of Urgency, Create a Guiding Coalition, Develop a Vision and Strategy, Communicate the Change Vision, Empower Employees for Broad-Based Action, Generate Short-Term Wins, Consolidate Gains and Produce More Change, and Anchor New Approaches in the Culture. Related terms: Change Management, Change Leadership, Change Strategy.
Lean #
A philosophy and practice of eliminating waste and maximizing value in processes, products, and services. Related terms: Continuous Improvement, Six Sigma, Kaizen.
Metrics #
Quantitative or qualitative measures used to evaluate the success of a change initiative. Related terms: Change Objectives, Change Scope, Critical Success Factors.
PDCA Cycle #
A continuous improvement framework consisting of four steps: Plan, Do, Check, Act. Related terms: Continuous Improvement, Six Sigma, Lean.
Process Improvement #
The practice of identifying and implementing changes to improve processes, with the goal of increasing efficiency, effectiveness, and quality. Related terms: Continuous Improvement, Six Sigma, Lean.
Resistance Management #
The process of identifying and addressing resistance to change in an organization, with the goal of reducing or eliminating obstacles to implementation. Related terms: Change Curve, Change Readiness, Change Recipient.
Risk Management #
The process of identifying, assessing, and mitigating the risks associated with a change initiative. Related terms: Change Barriers, Change Drivers, Change Levers.
Root Cause Analysis #
A problem-solving method used to identify the underlying causes of a problem, with the goal of developing effective and sustainable solutions. Related terms: 8D Problem Solving, Corrective Action, Preventive Action.
Scope of Change #
The extent and boundaries of a change initiative, including the processes, products, and services affected. Related terms: Change Objectives, Change Metrics, Critical Success Factors.
Six Sigma #
A disciplined, data-driven approach to continuous improvement, focused on reducing defects and improving quality in processes, products, and services. Related terms: Lean, Continuous Improvement, Kaizen.
Stakeholder Analysis #
The process of identifying and assessing the interests, influence, and impact of stakeholders in a change initiative. Related terms: Change Recipient, Change Agent, Change Leader.
SWOT Analysis #
A tool for assessing the Strengths, Weaknesses, Opportunities, and Threats of a change initiative, to inform the development of a change strategy. Related terms: Change Barriers, Change Drivers, Change Levers.
Transition #
The process of adapting to and implementing changes in an organization, including the emotional and behavioral responses of individuals and groups. Related terms: Change Curve, Resistance to Change, Adaptation.
Value Stream Mapping #
A tool for visualizing and analyzing the flow of materials, information, and activities in a process, with the goal of identifying and eliminating waste. Related terms: Lean, Continuous Improvement, Process Improvement.