Unit 9: Staff Training and Development
Expert-defined terms from the Executive Certificate in Cruise Ship Housekeeping Procedures course at London School of Business and Administration. Free to read, free to share, paired with a globally recognised certification pathway.
Active Learning #
A training technique where participants are actively engaged in the learning process through activities such as discussions, role-plays, and simulations.
Blended Learning #
A training approach that combines traditional classroom training with online learning.
Coaching #
A one-on-one development process in which a manager or supervisor works with an employee to improve their job performance and reach their career goals.
Cross #
Functional Training: Training that provides employees with knowledge and skills in different areas of the organization, enabling them to perform tasks outside of their normal job responsibilities.
Development Plan #
A written plan that outlines the specific training and development activities an employee will undertake to improve their job performance and reach their career goals.
E #
Learning: Learning that takes place through online courses, webinars, and other digital platforms.
Evaluation #
The process of assessing the effectiveness of a training program through methods such as surveys, tests, and observations.
Experiential Learning #
A training technique that involves learning through experience, such as through simulations, role-plays, and on-the-job training.
In #
House Training: Training that is developed and delivered by staff within the organization.
Job Instruction Training #
A systematic training approach that teaches employees how to perform their job tasks in a safe, efficient, and effective manner.
Learning Management System (LMS) #
A software application for the administration, documentation, tracking, and reporting of training programs, courses, and progress.
Mentoring #
A developmental relationship in which a more experienced employee (the mentor) provides guidance and support to a less experienced employee (the mentee).
Multi #
Modal Training: Training that utilizes a combination of delivery methods, such as classroom training, e-learning, and on-the-job training.
Needs Analysis #
The process of identifying the training needs of an individual, team, or organization.
Onboarding #
The process of integrating new employees into the organization and preparing them for their job responsibilities.
On #
the-Job Training: Training that takes place while the employee is performing their job tasks, often under the supervision of a more experienced employee.
Performance Management #
The process of monitoring, evaluating, and improving employee job performance through training, coaching, and other development activities.
Role #
Play: A training technique that involves participants acting out a scenario in order to practice and improve their skills.
Simulation #
A training technique that uses realistic scenarios to replicate the demands and challenges of a real-world situation.
Skill Gap Analysis #
The process of identifying the difference between the skills an employee currently has and the skills they need to perform their job effectively.
Succession Planning #
The process of identifying and developing potential future leaders within the organization.
Training Needs Assessment #
The process of identifying the training needs of an individual, team, or organization.
Training Objectives #
Specific, measurable, achievable, relevant, and time-bound statements that describe what the trainee will be able to do as a result of the training.
Training Plan #
A written plan that outlines the specific training activities an employee will undertake to improve their job performance.
Training Transfer #
The application of the knowledge and skills learned in training to the job.
Virtual Instructor #
Led Training (VILT): Training that is delivered online by a live instructor and allows for real-time interaction and participation.
Workplace Learning #
Learning that takes place in the context of the employee's job and is focused on improving job performance and productivity.